MetaCasino Terms & Conditions — Please read before use

These Terms & Conditions form a legally binding agreement between MetaCasino and all its users. By accessing or using the metacasino.im website or app, you are deemed to have automatically accepted these terms.

MetaCasino is an online gaming platform operating under an international gaming licence, offering slot games, Live Casino, Sports Betting, and other gaming services.

These terms and conditions are available in both English and Bengali. In the event of any dispute, the Bengali version shall prevail.

To create an account on MetaCasino, the following conditions must be met:

• Minimum Age 18 years is required. MetaCasino reserves the right to verify your age.
• Each individual may only One Account Per Player open. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration accurate, truthful, and up to date is required.
• It is the user's sole responsibility to keep their password and login credentials completely confidential.
• Registrations from countries or regions where online gaming is prohibited by law will not be accepted.

If suspicious activity is detected or false information is confirmed, MetaCasino reserves the right to immediately suspend or close the account.

MetaCasino supports Bangladesh's most popular payment methods — bKash, Nagad, Rocket, and bank transfer. All transactions are processed in Bangladeshi Taka (BDT).

• Minimum deposit amount: ৳500
• Maximum Single Deposit: ৳5,00,000
• After a successful deposit, funds are typically credited within 1–5 minutes credited to your account within
• Using the correct reference number at the time of deposit is mandatory
• Deposits made through a third party (using someone else's number) are strictly prohibited

If a payment fails or is delayed, please contact the MetaCasino Support team. Funds from failed transactions are generally returned within 24 hours.

To withdraw winnings from MetaCasino, certain conditions must be met. Please ensure the following before submitting a withdrawal request:

• KYC verification must be completed
• Minimum Withdrawal Amount: ৳1,000
• Maximum daily withdrawal: ৳2,00,000
• Withdrawal account must match the deposit account
• Bonus funds can only be withdrawn after wagering requirements are met

MetaCasino does not charge any processing fee for withdrawals. However, your payment provider (bKash, Nagad, etc.) may apply their own transaction charges.

MetaCasino offers a variety of bonuses — welcome bonuses, free spins, cashback, and more. Each bonus has its own terms, which are detailed on the promotions page.

• Wagering Requirement: A specified multiple of the bonus amount must be wagered before withdrawal — typically between 20x and 40x.
• Timeframe: Most bonuses must be used within 7–30 days of activation
• Game Restrictions: Some bonuses do not apply to certain games. Check the bonus terms to be sure.
• Maximum bonus winnings: Free spin bonus winnings may be subject to a maximum cap
• Only one bonus can be active at a time

All games on MetaCasino use certified Random Number Generator (RNG) technology, which is regularly audited by independent third parties. This means every game outcome is completely fair and not predetermined.

• In the event of a game cancellation or technical error, MetaCasino's decision shall be considered final
• If you are disconnected, your active game is saved on the server and will be available once you reconnect
• The RTP (Return to Player) for each game is listed on the game page
• In Live Casino games, the dealer's decision is final; video recordings are used as the basis for resolving any disputes

The following activities are strictly prohibited on MetaCasino, and any account found engaging in them will be closed immediately:

• Managing Multiple Accounts — Multiple accounts for the same individual are strictly prohibited
• Bonus Hunting — placing calculated bets with the intent of withdrawing bonus funds risk-free
• Money Laundering — Depositing funds from illegal sources onto the platform
• Software Bots & Automation to play games
• Collusion — colluding with other players to gain an unfair advantage
• Helping minors create an account

MetaCasino reserves the right to temporarily suspend or permanently close any account for the following reasons:

• Failure to complete KYC verification or providing false information
• Violation of any part of these terms
• Suspicious or unusual transaction activity
• Court order or government directive
• At the user's own request (self-exclusion)

Any valid balance remaining at the time of closure will be refunded, unless fraud or prohibited activity has been established.

MetaCasino believes gaming is entertainment — not a source of income. That's why we actively work to promote responsible gaming.

The following responsible gaming tools are available on the platform:

• Deposit Limit: Set daily, weekly, or monthly deposit caps
• Loss Limit: Maximum loss limit within a set period
• Session Limit: Continuous Play Time Limit
• Cool-Off Period: A temporary break of 24 hours to 30 days
• Self-Exclusion: Account suspended for 6 months to 5 years

MetaCasino reserves the right to modify, update, or remove these terms and conditions at any time. Users will be notified of significant changes via email or through the platform.

If you do not agree to the updated terms, you may request to close your account. Continuing to use the platform after any changes takes effect will be considered acceptance of the new terms.

For any questions or complaints: support@metacasino.im