To withdraw a bonus from MetaCasino, you must first meet a minimum wagering requirement — also known as a turnover condition.
How the calculation works:
Say you deposit ৳1,000 and receive a ৳1,000 bonus (total ৳2,000). With a 15x wagering requirement, the calculation on the bonus portion is:
• Slot game bets generally count at 100%
• Live Casino table games may contribute between 10%–30%
• Bets with odds of at least 1.5 in Sports Betting count at 100%
• Full terms for each bonus are listed on the Promotions page
Bonus balance cannot be withdrawn until wagering is complete — but you're free to use it for playing. For more details Promotions page here.
How the calculation works:
Say you deposit ৳1,000 and receive a ৳1,000 bonus (total ৳2,000). With a 15x wagering requirement, the calculation on the bonus portion is:
- Bonus amount × wagering multiplier = total wagering requirement
- ৳1,000 × 15 = ৳15,000 must be wagered
• Slot game bets generally count at 100%
• Live Casino table games may contribute between 10%–30%
• Bets with odds of at least 1.5 in Sports Betting count at 100%
• Full terms for each bonus are listed on the Promotions page
Bonus balance cannot be withdrawn until wagering is complete — but you're free to use it for playing. For more details Promotions page here.
No. No one under 18 is allowed to register or play on MetaCasino — this is a strict condition of our policy.
Why this age requirement?
In line with international gaming license requirements and to protect minors, MetaCasino has set a minimum age limit of 18 years.
Age verification process:
• Date of birth is required during registration
• KYC verification using a national ID or passport may be required before processing large withdrawals
• If it is found that someone opened an account using a false age, that account will be suspended and the balance will be forfeited
For parents:
If someone in your household is using MetaCasino and you have concerns, Responsible Gaming page for more details.
Why this age requirement?
In line with international gaming license requirements and to protect minors, MetaCasino has set a minimum age limit of 18 years.
Age verification process:
• Date of birth is required during registration
• KYC verification using a national ID or passport may be required before processing large withdrawals
• If it is found that someone opened an account using a false age, that account will be suspended and the balance will be forfeited
For parents:
If someone in your household is using MetaCasino and you have concerns, Responsible Gaming page for more details.
An Accumulator (or "acca") is a single bet that combines predictions from multiple matches. Get every selection right and you win big — but one wrong pick and the entire stake is lost.
Steps to place an Accumulator bet on MetaCasino:
Example:
• Match 1: Bangladesh to win — odds 1.8
• Match 2: Pakistan to win — Odds 2.2
• Total odds: 1.8 × 2.2 = 3.96
• A ৳500 bet at these odds would return: ৳500 × 3.96 = ৳1,980
Maximum Selections: An Accumulator can include a maximum of 15 selections. Learn more On the Sports Events page here.
Steps to place an Accumulator bet on MetaCasino:
- Log in → go to the Sports Betting section
- Click your preferred outcome in the first match — it will be added to your bet slip
- Add selections from 2, 3, or more matches in the same way
- The "Accumulator" option will appear automatically on your bet slip
- Enter your stake amount — you'll see the total potential payout instantly
- Click the "Confirm Bet" button
Example:
• Match 1: Bangladesh to win — odds 1.8
• Match 2: Pakistan to win — Odds 2.2
• Total odds: 1.8 × 2.2 = 3.96
• A ৳500 bet at these odds would return: ৳500 × 3.96 = ৳1,980
Maximum Selections: An Accumulator can include a maximum of 15 selections. Learn more On the Sports Events page here.
No, not at all. Under MetaCasino's rules, each person may only hold one account — regardless of whether a different email address, mobile number, or name is used.
Why this policy?
• To prevent bonus abuse
• To prevent money laundering
• To ensure a fair experience for every player
Consequences:
• All duplicate accounts will be permanently closed
• The balances of all associated accounts will be forfeited
• Any deposited bonus will also be forfeited
• The ability to open a new account in the future may also be blocked
For families:
If multiple adults in the same household each open an account using separate devices and payment methods, that is permitted. To be sure, please Help Center let us know.
Why this policy?
• To prevent bonus abuse
• To prevent money laundering
• To ensure a fair experience for every player
Consequences:
• All duplicate accounts will be permanently closed
• The balances of all associated accounts will be forfeited
• Any deposited bonus will also be forfeited
• The ability to open a new account in the future may also be blocked
For families:
If multiple adults in the same household each open an account using separate devices and payment methods, that is permitted. To be sure, please Help Center let us know.
There are two places to find all MetaCasino promotions and bonus offers:
1. Promotions page:
metacasino.im/promotions — here you'll find a full list of all active and upcoming offers. Each offer includes its validity period, terms, and instructions on how to claim it.
2. Latest Promotions page:
metacasino.im/latest-promotions — This is where you'll find the newest and flash offers, available for a limited time only.
Update Deadline:
• Weekly offers: New offers added every Monday
• Event-based offers: Special offers are available during IPL, World Cup, Eid, and other events
• Flash Offer: Any day, typically valid for 24–48 hours
• VIP Offer: Personalised offers for higher-tier members are sent by email
If you opt in to promotional emails during registration, new offers will be delivered straight to your inbox.
1. Promotions page:
metacasino.im/promotions — here you'll find a full list of all active and upcoming offers. Each offer includes its validity period, terms, and instructions on how to claim it.
2. Latest Promotions page:
metacasino.im/latest-promotions — This is where you'll find the newest and flash offers, available for a limited time only.
Update Deadline:
• Weekly offers: New offers added every Monday
• Event-based offers: Special offers are available during IPL, World Cup, Eid, and other events
• Flash Offer: Any day, typically valid for 24–48 hours
• VIP Offer: Personalised offers for higher-tier members are sent by email
If you opt in to promotional emails during registration, new offers will be delivered straight to your inbox.
Follow the steps below to update your profile information on MetaCasino:
General information changes (name, address):
1. Log in to your account
2. Tap the profile icon in the top-right corner → "Account Settings"
3. Make changes under the "Personal Information" tab
4. Confirm with your password → Save
Change mobile number or add a new one:
1. Go to the "Security Settings" tab
2. Click on "Change Mobile Number"
3. An OTP will be sent to your old number — enter it to proceed
4. Enter your new number → an OTP will be sent to the new number → confirm with the OTP
Important:
• Once KYC verification is complete, some details (such as full name and date of birth) can only be changed with the help of support
• Withdrawals may be suspended for 24 hours after a mobile number change
Having trouble? Help Center Let us know via Live Chat.
General information changes (name, address):
1. Log in to your account
2. Tap the profile icon in the top-right corner → "Account Settings"
3. Make changes under the "Personal Information" tab
4. Confirm with your password → Save
Change mobile number or add a new one:
1. Go to the "Security Settings" tab
2. Click on "Change Mobile Number"
3. An OTP will be sent to your old number — enter it to proceed
4. Enter your new number → an OTP will be sent to the new number → confirm with the OTP
Important:
• Once KYC verification is complete, some details (such as full name and date of birth) can only be changed with the help of support
• Withdrawals may be suspended for 24 hours after a mobile number change
Having trouble? Help Center Let us know via Live Chat.
If the app won't open or is prompting you to update, try these fixes one by one:
Step 1 — Force close the app:
Force-close MetaCasino from your phone's Recent Apps, then reopen it. Background cache can sometimes cause the app to freeze.
Step 2 — Update the app:
• On the MetaCasino website App Page Download the latest APK from
• Install the new APK without uninstalling the old one (your data will be preserved)
• "Install from unknown sources" must be enabled during the update
Step 3 — Clear the cache:
Go to Settings → Apps → MetaCasino → Storage → Clear Cache.
Step 4 — Restart your phone:
Fully power off your phone and restart it, then open the app.
Step 5 — Use the browser instead:
If the app isn't working at all, open metacasino.im in Chrome or Safari — you'll have access to all features on the website.
If the issue persists, share your phone model and Android/iOS version with us Help Center Contact us via live chat.
Step 1 — Force close the app:
Force-close MetaCasino from your phone's Recent Apps, then reopen it. Background cache can sometimes cause the app to freeze.
Step 2 — Update the app:
• On the MetaCasino website App Page Download the latest APK from
• Install the new APK without uninstalling the old one (your data will be preserved)
• "Install from unknown sources" must be enabled during the update
Step 3 — Clear the cache:
Go to Settings → Apps → MetaCasino → Storage → Clear Cache.
Step 4 — Restart your phone:
Fully power off your phone and restart it, then open the app.
Step 5 — Use the browser instead:
If the app isn't working at all, open metacasino.im in Chrome or Safari — you'll have access to all features on the website.
If the issue persists, share your phone model and Android/iOS version with us Help Center Contact us via live chat.