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Privacy Policy

MetaCasino Privacy Policy — Your Data Is Completely Safe With Us

MetaCasino believes in being transparent about how your personal data is collected, why it is stored, and how it is kept secure. Reading this document will give you a clear picture of exactly where your information goes.

Updated: January 2026 256-bit SSL Secured Written in Bengali
What's in This Document
What Data Is Collected
How Your Information Is Used
Third-Party Sharing Policy
Cookies & Tracking
Your Rights
Data Protection Methods

How Does MetaCasino Protect Your Data?

By combining technology and policy, we've built a robust shield to protect your data

End-to-End Encryption
Every transaction and piece of data you share is protected by 256-bit SSL encryption — the same standard used by banks and government websites.
Secure Data Storage
All data is stored on encrypted servers. Only authorised personnel can access specific information — and regular audits are conducted.
Never sold to third parties
MetaCasino never sells your data to advertising companies or third parties. This is one of our core commitments.
Your Data, Your Control
You can request to view, correct, or delete your stored data at any time. Your data belongs to you.
Regular Security Audits
Independent security experts regularly audit MetaCasino's systems. Any vulnerabilities found are addressed promptly.
Spam-Free Communication
You'll only receive the notifications you want. Marketing emails can be turned off at any time — with a single click.
Table of Contents
Last Updated: 1 January 2026. The KYC processing and cookies policy sections have been updated. Continued use of the platform will be considered acceptance of the revised policy.
Section 1
What Information Do We Collect?

MetaCasino collects certain data to deliver its services and maintain platform security. The table below outlines what is collected and why:

Data TypeExamplePurpose of Collection
Identity-RelatedName, date of birth, national IDKYC verification, age confirmation
Contact InformationEmail, mobile numberAccount verification and support
Financial InformationBKash/Nagad number, transaction historyPayment Processing
Device InformationIP address, browser type, device IDSecurity & Fraud Prevention
Gaming ActivityBetting history, game preferences, login timesService improvement & responsible gaming
Please Note: We only collect data that is necessary. Requesting excessive or irrelevant information goes against MetaCasino's policy.
Section 2
Purpose & Use of Data Collection

MetaCasino uses your information only for the following purposes — and nothing beyond that:

  • Account Management: Registration, login, and profile updates
  • Payment Processing: Processing deposits and withdrawals securely
  • Legal Compliance: KYC, AML (Anti-Money Laundering) and regulatory compliance requirements
  • Security Verification: Prevention of Fraud, Multiple Accounts & Cyber Attacks
  • Service Improvement: Personalising your gaming experience
  • Customer Service: Dispute resolution and complaint handling
  • Notice: Bonus, promotion, and important update notifications — only with your consent

MetaCasino never sells or rents your personal data to third parties for advertising purposes.

Section 3
Data Sharing Policy with Third Parties

MetaCasino may share certain information with specific third parties in limited circumstances. This is never intended to harm your interests:

  • Payment Providers: Information required to process transactions via bKash, Nagad, and bank transfers
  • Game Providers: Evolution, Pragmatic Play, and others — limited data shared solely to keep games running
  • Legal Authorities: Where disclosure is legally required by court order or government directive
  • Security Partners: Fraud detection services — strictly necessary data only
Important: Every third party that MetaCasino works with is bound by a strict confidentiality agreement. They may not use your data without MetaCasino's explicit authorisation.

MetaCasino does not share your personal data with any social media platforms or advertising networks.

Section 4
Cookies & Tracking Technologies

MetaCasino's website and app use cookies and similar technologies. These are small data files stored temporarily on your device.

Cookie TypesPurposeDuration
Essential CookiesLogin status, session managementDeleted at end of session
Functional CookiesLanguage & Preference Storage1 Year
Analytical CookiesUnderstanding Site Usage Patterns3 Months
Security CookiesFraud & Bot Detection30 Days

Cookies can be disabled in your browser settings. However, disabling essential cookies may affect certain platform features.

Section 5
Data Retention Period

MetaCasino does not retain data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

  • While your account is active: All Profile & Gaming Data
  • After account closure: Financial transaction data retained for up to 5 years (legal obligation)
  • KYC Documents: Up to 5 years post-verification (as required by regulatory guidelines)
  • Customer service conversations: 2 Years
  • Log Files & Device Information: Up to 90 days
Data Deletion Request: You may request deletion of your data before the retention period ends. However, data subject to legal obligations may not be erasable before the designated time.
Section 6
Your Data Rights

As a MetaCasino account holder, you have certain fundamental data rights. To exercise any of these rights, please contact our support team:

Right of Access
You may request to view all personal information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data where no legal obligation requires its retention.
Right to Restrict Processing
You may request that your data be used only for specific, limited purposes.
Right to Data Portability
You can download your data and transfer it to another platform.
Right to Object
You may object to your data being used for marketing or any other purpose.
Section 7
Minor Protection Policy

MetaCasino strictly refrains from providing services to anyone under the age of 18. To protect minors, we take the following measures:

  • Age verification at registration — date of birth and national ID
  • Requesting additional age verification documents in suspicious cases
  • We do not knowingly collect personal data from minors
  • Any account found to belong to a minor will be closed immediately
For Parents: If you suspect your child is using MetaCasino, please support@metacasino.imto let us know. We'll act promptly.
Section 8
Data Protection Technology & Methods

MetaCasino uses a multi-layered security system to protect your data:

  • 256-bit SSL/TLS Encryption: All data transmitted via the website and app is encrypted
  • Two-Factor Authentication (2FA): An extra layer of security for logins and withdrawals
  • Encrypted Database: All data stored on our servers is kept in an encrypted state
  • Firewall & IDS: Prevention of unauthorized access and cyberattacks
  • Regular Penetration Testing: Audited by third-party security specialists
  • Staff Training: All staff receive regular training on data protection

In the event of a data breach, MetaCasino will notify affected users within 72 hours and take immediate steps to resolve the issue.

Section 9
Privacy Policy Updates

MetaCasino may update this privacy policy from time to time. The method of notifying users will vary depending on the nature of the changes:

  • Minor updates: policy page updated on the website, effective date revised
  • Major Changes: Email notification and in-platform alert at login

Continuing to use MetaCasino after any changes takes effect means you accept the updated policy. If you do not agree, you may request to close your account.

Section 10
Privacy Contact

For any questions about this privacy policy or to exercise your data rights, please contact our data protection team:

  • Email: privacy@metacasino.im
  • Support: support@metacasino.im
  • Live Chat: Live chat on the platform — 24/7 support in Bengali

We typically respond within 72 hours. Urgent matters relating to data rights are given priority.

Frequently Asked Questions

MetaCasino's VIP program features multiple tiers — Silver, Gold, Platinum, and Diamond. Your tier is determined by your regular play activity and monthly deposit amount.

VIP Benefits:
• Personal Account Manager: Gold and above — a dedicated agent will always be available for you
• Higher Withdrawal Limits: From Platinum, daily limits are doubled
• Fast Payment Processing: Diamond members' withdrawals are processed on a priority basis
• Exclusive Cashback: 5% at Silver, 8% at Gold, 12% at Platinum, 15% at Diamond
• Birthday Bonus: Exclusive gifts for all VIP members
• Priority Tournament Access: Exclusive tournament invitations for Gold tier and above

Contact support or visit the promotions page to learn more about VIP tiers.

MetaCasino offers two types of account breaks — temporary and permanent.

Temporary Break (Self-Exclusion / Cool-off):
You can do this yourself via Account Settings → "Responsible Gaming" → "Take a Break".
Alternative: Message our support team — changes take effect within 24 hours.
Duration: 24 hours, 7 days, 1 month, or 6 months — your choice.

Login and deposits are unavailable during this period. Your account will be automatically reactivated once it expires.

Permanent Closure (Account Closure):
privacy@metacasino.imEmail us at the address below with the subject line: "Permanent Account Closure".
• If you have a remaining balance, please withdraw it first or state your preference in your email
• A closed account cannot be reopened
• Financial information will be retained for the legally required period

Speak with our support team before making any decision — we're here to help.
Start Gaming Safely

Your data is secure — enjoy MetaCasino with complete peace of mind

Now that you're familiar with our privacy policy, play with confidence. Every piece of information you share with us is a trust we take seriously.

Register Now Responsible Play

For players aged 18 and above only. Please gamble responsibly.

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